Follow up on the Dell Thing

Some of you may have read about my situation with Dell tech support.

Brad at Dell posted in my comments, we had a discussion, and arranged an exchange of my old broken Dell for a new one. The new one was from the was same line (XPS) and was an upgrade in terms of processor power and hard drive space (which is very nice and is something Dell didn't have to do). It was supposed to ship on or around June 6th. It hasn't yet. (For those of you counting the days - the computer originally crashed on April 7th.)

Because this is a special deal and because this is circumventing the normal lines of Dell support, I do not think it is appropriate to complain. (And, in case Brad or anyone else at Dell is reading, this post is not a complaint - just a status report for my dozen or so regular blog readers.)

Brad sent me this email yesterday, which was pleasant and proactive.

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Robert,

I have found out the part that is delaying the system is the 8800GTX, and the only card for this system that is currently an option on Dell.com are 2 8800GT’s. If the 2 8800GT’s are agreeable with you I can get the new order setup tomorrow. As of right now I do not have an accurate time frame of when or if we will offer the 8800GTX again. I apologize for the inconvenience on this but I did not want to keep you waiting much longer. Please let me know if you have any questions.

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Here is my response:

Hi Brad -

This is good to know. My main concern about the graphic card is the dual-monitor support. I assume the 2 8800GTs will support dual monitors.

I do not need the HDTV out functionality the 8800GTX offers. That seems like the biggest difference between the two options and it is a non-issue. Simple dual monitor support is all I need.

So, yes. Please change the part and continue with the order. I appreciate your efforts.

-Robert

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See? I can be a grown up about these things.