Wednesday, January 09, 2008

And I didn't even have to be disgruntled.

I got a free Chipotle burrito today.

What happened was I ordered a carnitas (shredded pork) burrito and they didn't have any carnitas ready at the very second I ordered it.

"It will be right out, sir."

"No problem."

"It will be out in 45 seconds."

"Really, no problem."

"It will be out in 30 seconds."

"Oh, come on? You've got it timed out like that? Let's see. GO! 30. 29. 28. 27. 26. 25. 24. 23. 22. 21. 20. 19. 18. 17. 16. 15. 14. 13. 12. 11. 10! 9! 8! 7! 6! 5! 4! 3! 2! 1! WOOHOO! YOU MADE IT! Wow! That was fun. Ok, I want it with pico de gallo, lettuce, cheese, and guacamole which I already know is extra so you don't have to ask. "

"No charge, sir. This one is on us."

"What do you mean, no charge? Here is my credit card."

"No, sir. We were not prepared, so this one is on the house."

"I know it is your policy to refund the money if a customer makes a complaint, but this isn't a complaint."

"I know. It's still on the house. Thank you, sir."

"Wow. Thanks. That's awesome. What ingredient will you be out of tomorrow?"


Basil said...

Great story...the only exciting thing that has happened to me at a Chipotle is pulling the tab on the Iced Tea jug and inadvertedly unleashing a high-powered fountain of the sticky liquid all over my person. The only assistance the staff offered was saying "Man, I really wish I would have been around to see that."

M. Robert Turnage said...

Yeah, I was really surprised. The Chipotle by my office has a lot of really bright people working at it. Plus, they usually see me about once every two weeks or so. Does that make me a regular? Does that make me semi-regular? Wait, that came out wrong. I should just stop.